Services and Customers

One of the four pillars of activity through which we will achieve the vision of our digital strategy is Services and Customers. It will involve:

  • Making online services so good that most people will choose to use them.
  • Being customer-focused in all we do.
  • Working collaboratively to redesign services to be easy to access and intuitive to use.
  • Engage with Services, front-line teams and seek customer input to develop future solutions.
  • Ambitious in transforming our services and using modern technology in innovative ways to better meet the outcomes we seek.