Our cross-cutting principles

Underlying our digital strategy are our cross-cutting principles and ways of working. We will:

  • foster innovation
    • challenge ourselves to develop innovative solutions
    • use and adapt good ideas from anywhere
    • make use of existing technology and re-usable components
  • be open
    • work in open and transparent ways
    • enable our work to be shared with others
  • focus on user needs
    • customer-focused in all we do
    • design services around customer and staff needs and on insights from data
    • prototype and test new services with users before launch
    • measure customer satisfaction and act on the findings
  • use our data smartly
    • ensure data is of high quality
    • share data across the council and with our partners to improve strategic planning
    • use data analytics to improve future service design and planning
  • work in partnership
    • work as One Hounslow
    • engage with Services, providers and stakeholders to collaboratively design new services
    • respect all parties as equal partners
    • develop solutions that meet business needs and are aligned to organisational needs
  • measure and improve
    • regularly measure how well services are performing
    • seek to understand where we can improve
    • agree and take effective actions, communicate what we do
    • embed a culture of continuous learning