Underlying our digital strategy are our cross-cutting principles and ways of working. We will:
- foster innovation
- challenge ourselves to develop innovative solutions
- use and adapt good ideas from anywhere
- make use of existing technology and re-usable components
- be open
- work in open and transparent ways
- enable our work to be shared with others
- focus on user needs
- customer-focused in all we do
- design services around customer and staff needs and on insights from data
- prototype and test new services with users before launch
- measure customer satisfaction and act on the findings
- use our data smartly
- ensure data is of high quality
- share data across the council and with our partners to improve strategic planning
- use data analytics to improve future service design and planning
- work in partnership
- work as One Hounslow
- engage with Services, providers and stakeholders to collaboratively design new services
- respect all parties as equal partners
- develop solutions that meet business needs and are aligned to organisational needs
- measure and improve
- regularly measure how well services are performing
- seek to understand where we can improve
- agree and take effective actions, communicate what we do
- embed a culture of continuous learning