Our strategy

Our five year digital strategy for transforming how the council works and creating connected and inclusive communities across the borough was approved by Hounslow Council’s Cabinet on 17 March 2020.

Our strategy in a nutshell

Our vision is to create connected and inclusive communities in Hounslow supported by innovative and digitally-optimised services.

This will be delivered through four pillars. Details of each pillar, what we achieved in 2020-2021, and what we will be doing in 2021-2022 can be found here:

Principles and improved ways of working

Underlying our four pillars are a set of cross-cutting principles and improved ways of working. In particular, we will adopt a digital service design approach to ensure we are clear on the outcomes for the community and to provide an opportunity to fundamentally review the processes and the way in which services are provided.

Year 1 update Hounslow Digital Strategy

Read the year one update of the Hounslow Digital Strategy which outlines what we have achieved and details what we’re going to do:

Full original Hounslow Digital Strategy

For the full original five year strategy approved by Cabinet in March 2020, please follow the link below: