Our Strategy

On 17 March 2020 Hounslow Council’s Cabinet approved our five year digital strategy for transforming how the council works and creating connected and inclusive communities across the borough.

The strategy sets out our digital vision and the four pillars of activity through which we plan to achieve it.

Our Strategy in a Nutshell

Our vision is to use digital to create connected and inclusive communities in Hounslow supported by innovative and digitally-optimised services.

This will be delivered through four pillars:

Underlying these four pillars will be a set of cross-cutting principles and improved ways of working. In particular, we will adopt a digital service design approach to ensure we are clear on the outcomes for the community and to provide an opportunity to fundamentally review the processes and the way in which services are provided.