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New online Registrar Services

Sue Hayter – Assistant Director of Customers, Libraries, Registrations and Culture tells us about the new online Registrar Services.

Previously, residents would have to call in to use the Registrar Service. We are excited to have launched a new service that enables residents to book appointments online for births, deaths, marriages, and civil partnerships.

Once booked residents are sent confirmation of their appointment via text and/or email with a reminder of any documentation they need to bring for the appointment.

As well as booking appointments, people will also be able to make payments in advance for the services and any additional certificates they may need.

Residents will also be able to cancel and rebook appointments without the need to call using the link provided in the email and text.

How the new service is getting on?

So far, the uptake has been great. In just the first ten days, we’ve already seen:

· 84% of births registered online

· 60% of deaths registered online

· 92% of marriage notices made online

For the moment we will be offering a phone service to support our customers who have difficulty accessing the online service. This will be reviewed regularly with a view of making this a fully digital service.

This new service means that residents have access to the service 24/7 via a simple form, with choice of dates and times of appointments, email confirmations and reminders for customers. This in return removes the need to use the time consuming telephone booking system.

This is the first phase of Hounslow’s Registration Services going digital so keep an eye out for a future post of what’s coming up.