Senior Systems Training and Support Officer

Senior Systems Training and Support Officer


Fixed term contract (maternity cover) – 6 months (with potential to extend to 12 months)
£28,725-£30,711 + benefits
Location: Hounslow (but currently remote)

We’re more than digital. We’re improving lives.

Your task is to provide training for and support the management of our adults’ and children’s applications. You will ensure that colleagues in social care have the skills and knowledge they need to use the applications effectively, and you will make sure the applications are well maintained and are operating effectively.

You’ll be part of an established, user-focused systems training and support team, responding to issues and helping to resolve problems. You will provide social care colleagues with support and guidance in the use of their applications, and you will help to identify opportunities for improvements.

We’re looking for someone with experience in a similar role looking for their next development opportunity. You will need to be familiar with social care processes, policies and practices, and you will need a good working knowledge of social care systems (ideally Liquidlogic).

In return for your skills, we can offer the chance to be part of an inclusive team, within an incredible borough. Hounslow has green spaces, unique history, cosmopolitan hubs and fantastic transport links – in short, it’s unlike anywhere else. At the heart of all this is our council, offering flexible working, career development and a whole range of generous benefits.  

Join us at the forefront of innovation and use your skills to make a positive impact.    

Although we are currently working remotely, it is important that you will be able to travel to Hounslow when required after restrictions are lifted. 

You must be eligible to work in the UK.  

Find out more

Read the role profile for further information about the role and what we’re looking for from candidates.

Key dates

Closing date for applications: 23:59 on Sunday 21st March 2021  
Interview dates (provisional): from week commencing 6th April 2021 

We reserve the right to close this vacancy once a sufficient number of applications has been received, so please submit your application as soon as possible.

How to apply

We are partnering with Penna and you’ll be redirected to their applications website where you will be asked to:

  • register your details on the site 
  • upload your CV 
  • upload your supporting statement – please explain why you are interested in this position, what attracts you to working for the London Borough of Hounslow and what you can bring to the role

If you have any issues reading the role profile or would like a version in an alternative format, please contact us at:

Please note that if you have some application support experience, but don’t have experience with social care systems, you might be interested in the role of Assistant Applications Analyst or Applications Analyst.

We’re currently recruiting to several different roles – view all our opportunities in Digital and IT.