Welcome to Hounslow.Digital

Our vision is to use digital to create connected and inclusive communities in Hounslow supported by innovative and digitally-optimised services.

We’re recruiting! Throughout July 2021 we will be advertising a range of vacancies. Keep an eye on our careers page – we’ll be updating it every few days. Join us in our mission to improve lives!


Hounslow.Digital is our platform that will bring Hounslow’s Digital Strategy to life to the residents, businesses, visitors and communities of Hounslow.

Digital is much more than putting services online and we are aiming to work across organisations and sectors to improve the lives of people that live and work in Hounslow.


Latest Posts

New online Registrar Services

Sue Hayter – Assistant Director of Customers, Libraries, Registrations and Culture tells us about ...
miro board showing collection of data in discovery phase

Service Design – what does this really mean for you?

LBH is taking Service design seriously – setting up a dedicated team to help ...
A storyboard featuring a 5 images. In the first there is an envelope with the words anonymous survey results. In the second there is a scatterplot with a question asking "Data sloth, what does this mean?" and to the right is an image of a sloth and a speech bubble saying "I will find out". In the third image the sloth is holding a broom and cleaning up the words "data". In the fourth is an image of a decision tree with questions and yes/no branches. In the fifth, there are two profiles and each separated on a rectangle with "likes and dislikes" written below an empty profile picture

How to get the most out of your anonymous surveys

By Anna Trichkine, Data Quality Lead During a period of change, surveys are a ...

First step towards data science collaboration

By Ejaz Hussain – Data Scientist and Anna Trichkine – Data Quality Lead An ...
Adi Khan

My first three months at Hounslow

As the new Strategic Relationship and Programmes Manager at Hounslow, I have had a ...

Fibre broadband in Hounslow

Current schedule for Community Fibre South Road work covered 263 properties – Community Fibre ...

Integrated Care Partnership (ICP) digital workstream exciting developments… view from a Business Relationship Manager

by Hirva Shah hirva.shah@hounslow.gov.uk I work in the Digital and IT (D&IT) service as Business ...

Green and Digital

At Hounslow there is a strong focus on the green recovery – this across ...
An SMS Adventure

An SMS fraud adventure

A few of us began receiving SMS based fraud messages over the last few ...

Customer satisfaction

As part of our dedication to customer excellence, we recently ran our second Socitm user satisfaction survey.  There is an animated version of ...
Children's Centre activities

Switching on Synergy for our children’s centres

On 5 November, Hounslow Children’s Centres bade farewell to EStart – a database that ...

Our first ever Digital Festival Hounslow

Wow, what an incredible month November was.  What started as an idea at the ...

Customer service in Digital

Listening to our customer views is so important – the teams have done a fantastic job during ...

Hounslow Digital Apprenticeships by Shiza Touqeer

Around this time last year, I had just graduated from university and I was ...

Designing our digitally-optimised future services

Designing our digitally-optimised future services It has been an intense but exciting six months ...

Cognitive shade

As Head of Digital Services at Hounslow, continuing to look after our colleague’s mental health has been critical. The Digital ...
Research Planning Session

Children’s Safeguarding project – a new way of working

The Children’s Safeguarding project is a new way of working for Hounslow, supporting our ...

Cyber Essentials Plus!

Digital and IT are pleased to announce that the Hounslow Council has achieved a ...

Keeping things speedy…

We’ve been very fortunate in being well prepared for the whole organisation working remotely, catering ...

Running a virtual workshop using MS Teams

Hounslow Leadership Group (HLG) consists of the most senior 100 managers from across Hounslow ...

Hounslow’s new Community Hub call centre

As part of the Council’s response to the coronavirus we had to set up ...

Hounslow Cabinet approves the Digital Strategy 2020-2025

At a meeting of Hounslow’s Cabinet on 17 March, Hounslow Council unanimously approved our ...

Draft Digital Strategy

We want to hear from you about our draft digital Strategy. ...